How to Deal with Error Number 0×800CCC0E

Error Number 0×800CCC0E occurs when the Microsoft Exchange client tries to send or receive emails and the client connects to a port that is blocked or unavailable on the mail server.  More specifically the error is caused by a conflict with Simple Mail Transfer Protocol (SMTP) servers while using one of the Microsoft Outlook Express programs to read or browse through mail.  Resolving the error number 0×800CCC0E is fairly easy.

Frequent Causes of Error Number 0×800CCC0E

• No connection to the internet or a network, or, the mail server is unavailable.
• Incorrect account settings.
• Damaged Outlook user profile.
• An e-mail item on your POP3 server is damaged.
• Outlook Express was removed from the computer or the installation is damaged.
• The configuration of your personal firewall software is incorrect

Resolving Error Number 0×800CCC0E

In order to fix error number 0X800CCC0E, you will need to ensure that your e-mail account settings are correct and that port 25 is the port used in the SMTP area.  You can check with your Internet Service Provider to confirm the port.

1. Verify that you are connected to the Internet or network.  If you are move on to check your account settings.
2. Set the email’s SMTP server to the MSN SMTP server. Ensure you follow the instructions on the screen accurately.
3. Go to Tools then select Accounts. Click the Mail tab and select the account to change. Click the Properties tab.
4. Click the Server tab and look for the Server Information section. Delete whatever is currently populating the Outgoing Mail (SMTP) text box and type in smtp.email.msn.com
5. Navigate to the Outgoing Mail Server section. Select My Server Requires Authentication and click Settings.
6. Look for the Login Information section and click Log On Using
7. Type in your MSN Member ID in the Account Name text box. The MSN Member ID is your user name before the @ in your MSN email address.
8. Type in your MSN Member password in the Password box.
9. Click the check box labeled Log On Using Secure Password Authentication
10. Click Ok to close the Outgoing Mail Server box.
11. Close the <Mail Account> Properties box by pressing the Ok button.
12. Click Close to finish account setup.

Tips

• If the problem still exists after updating your account settings turn the computers’ anti-virus or firewall off and try to send your email again.  If the email is sent it means that the problem lies with the computer’s security and you will need to contact your ISP for help.
• If the problem still persists you may want to do an advanced system check by consulting with Microsoft’s support team.